Help

Go2Boat acts as an intermediary. Your contract for the boat and its services is with the provider, named before payment and in your booking confirmation.

Through Stripe, by card, also with Apple Pay or Google Pay; depending on the currency of the offer the checkout shows further payment methods. If you cannot pay by card, write to us.

When you book you pay the deposit, and the balance on the dates in your booking (the provider's payment plan). If departure is closer than the deadline for the balance, the full amount is due at once.

The provider's cancellation conditions apply. They are shown on the boat page and in the checkout before you book and come with your confirmation.

You leave the security deposit with the provider, not with Go2Boat. You see the amount before booking.

The provider's conditions apply. Without a cancellation by the provider there is no refund.

As soon as your deposit has arrived. Before that, communication runs through Go2Boat.

Yes. The person who books invites the others by link; everyone pays their share with their own card. The person who books is the contracting party and covers any open shares.

In the currency of the offer, usually euros, sometimes Swiss francs. At the top of the page you can also show prices approximately in your currency; the charge is in the currency of the offer.

Monday to Saturday, 9:00 to 19:00 (Swiss time). The first answer comes within 4 hours within these hours.

With «I need help» on your booking page, in «My bookings» or in the e-mails about your booking. Your case is then linked to the booking at once; urgent cases go to the team straight away.